At Summer’s Paw our return policy is straightforward. If for any reason you are not 100% satisfied with an item, we will gladly accept your return within 30 days of delivery and refund the full purchase price of the item. Shipping and handling fees do not apply and are non-refundable. We accept returns for items that are not expired or damaged, that are in its original and unopened condition and that are in its original packaging/box. We do not accept returns of opened or partially used pet food or treats due to purchaser dissatisfaction, change of mind or regret or due to the pet not liking the item unless there are quality issues due to a manufacturer's recall.
If you would like to return an item please do not hesitate to contact our Customer Service Team at 1.914.908.4200 or support@SummersPaw.com for return instructions and/or a Return Merchandise Authorization number (RMA). Returns are not accepted without a return authorization number. Unless there are quality issues such as a recall, the return shipping cost is the responsibility of the customer. Any request to return items that are in transit and has not been delivered to the shipping address will incur a $75.00 surcharge to redirect the package back to our shipping facility.
Once we receive your return and it has been inspected and determined to be in its original, saleable condition, you will receive an email notifying you that your return was received. Your refund will then be processed within 24-48 hours and a credit will be applied to your original method of payment. Items shipped to the wrong address are not considered returned and credit will not be issued.
If an item has been damaged from shipment, please contact our Customer Service Team immediately at 914.908.4200 or support@SummersPaw.com and no later than 2 days after receipt of the item. This is so that we can address the situation and make things right for you.