Help Center

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Customer Support
How do I contact customer support?
Our Customer Support Team can be reached several ways: Email: [email protected] Give Us A Call: 914.908.4200 (Monday to Friday, 9am-6pm EST) Drop Us A Note: Summer's Paw / P.O. Box 478 / White Plains, NY 10603
What are your customer support hours?
Our Customer Support Team is available 9:00am-6:00pm Monday to Friday at 914.908.4200
What is your Shipping Policy?
Orders are shipped Mondays - Fridays on business days via UPS Ground (United Parcel Service). Smaller items may ship via USPS (U.S. Postal Service) Priority Mail. We ship within one to two business day of receipt of your order. However, this is not ...
What is your Return Policy?
At Summer’s Paw our return policy is straightforward. If for any reason you are not 100% satisfied with an item, we will gladly accept your return within 30 days of delivery and refund the full purchase price of the item.  Shipping and handling ...
What are your Payment Options?
We accept all major credit cards: Visa, Master Card, American Express and Discover. We also accept payment through Paypal.
What is your Privacy Policy?
Summer's Paw Privacy Policy 1.  Introduction Thank you for visiting Summer’s Paw, an e-commerce company selling premium pet food and treats and pet toys.  This Privacy Policy is an integral part of using our service, and you must completely...
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Orders
Who will deliver my order?
We enlist the services of UPS (United Parcel Service) to ensure dependable delivery of your order.  We may also ship smaller items via USPS (U.S. Postal Service) Priority Mail.
How do I track my order?
Simply log into your account by clicking on My Account at the top of the page.  Select My Orders on the left column and you will see a list of your Order History.  Click on View Order for a particular order and you will find the status of your...
Can I change or cancel my order once it is placed?
Unfortunately once your order is placed an invoice is created when payment is approved. Your order is then sent to our processing facility to be packed and shipped and therefore, your order cannot be cancelled or changed.  The best way to cancel...
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Autoship
What is Autoship and its benefits?
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How do I sign up for Autoship?
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Can I change items and/or the date of my Autoship?
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Can I cancel my Autoship?
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Learn More
How to Transition Your Pet's Food to A New Diet
If you plan to introduce a new food for your dog it's always a good idea that the change is a gradual transition. This is because you do not want to suddenly upset your dog's digestive system with diarrhea or vomiting. Rather you want your dog's digestive...
5 Tips To Help Your Dog Lose Weight
Whether your dog has gained some unwanted pounds because of extra table scraps, extra doggie treats or simply because he/she is getting older and thus, not moving around as much, helping your dog live a longer, healthier life means that your dog needs...
Free Feeding versus Scheduled Feeding
We all have different daily schedules which in turn affect our dog's feeding schedule.  Free Feeding is when you fill your pet's bowl with food and you allow your pet to have free access to it all day. When the bowl gets low, you refill it with ...
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