When and how do you ship?
Orders are shipped Mondays - Fridays via UPS Ground (United Parcel Service). Smaller items may ship via USPS (U.S. Postal Service) Priority Mail. We ship within one to two business day of receipt of your order. However, this is not guaranteed as various external factors may impact shipping time. Orders will typically arrive within 2-5 business days (excluding holidays and backordered items) depending on shipping location. Some rural/remote locations may require additional shipping time. Unfavorable weather conditions and backlogs from our shipping carriers may also delay shipping and delivery times. Delivery time of backordered items will vary depending on when the items become available.
Orders will be sent to the shipping address stated in your order. Your order may be sent to you in installments because of its larger size or if certain items are out of stock.
Once your order has shipped a Shipment Confirmation email will be sent to you with a tracking number link so that you may track the status of your package.
Once an order has shipped, it cannot be cancelled. Orders may only be cancelled if requested within an hour after the order has been placed.
UPS does not deliver on Saturday or Sunday or national holidays.
Officially recognized national holidays are not considered business days.
Who will deliver my order?
Based on our facility location and your shipping address, we determine the most efficient shipping carrier for your order. The shipping carriers include UPS Ground (United Parcel Service) or USPS (U.S. Postal Service) Priority Mail..
What is my shipping cost?
We offer flat rate shipping of $9.99 for all orders less than $49.00 (unless a shipping promotion states otherwise).
In the case of multiple shipments per order, shipping charges are applied only once regardless of the number of parcels shipped.
Large quantity orders will be subject to shipping/freight charges as determined on a case by case basis.
Any shipping or handling fees incurred by the customer are non-refunable if an item is returned.
When does Free Shipping apply?
Free Shipping automatically applies to orders $49.00 or more (after discounts).
The order total is before taxes and shipping charges and after any applicable savings.
No promotion code is required for Free Shipping unless there is a special promotion.
Free shipping applies to orders, per shipping address, shipped via ground shipping.
Free shipping does not apply to express shipping.
Free Shipping offer cannot be applied to previous purchases and cannot be redeemed for cash.
Terms of the Free Shipping offer are subject to change.
What if an item is out of stock?
If an item is out of stock, delivery time will be longer. We will inform you via e-mail and let you know when the item will become available for shipping.
Where do you ship?
Currently we only service the 48 contiguous states. We accept orders from and ship to the 48 contiguous states.
We do not ship to P.O. Boxes, APO/FPO, Alaska (AK), Hawaii (HI), Puerto Rico (PR) or to international addresses.
Is a signature required for package delivery?
No, you do not need to be at home for delivery. The driver will leave your package at your front door or with the front desk.
Residents of NYC (Manhattan, Brooklyn, Queens, and the Bronx) and Lower Westchester who do not have a doorman or place to leave their package securely, please contact us after placing your order. We will arrange with you a convenient day & time to deliver your package when someone is home so that your pet doesn't miss out on his/her food or treats.
Contact our Customer Service Team at 1.877.PUP.2220 (1.877.787.2220) Monday to Friday 9:00AM - 6:00PM EST or support@SummersPaw.com
We do not provide reimbursement for stolen or missing packages after it has been delivered to a customer's shipping address.